External users cannot open encrypted messages

When an external user tries to view the contents of an encrypted message from your organization they see the following error message after trying to enter the one time passcode:  “Sorry, we can’t display your message right now Something went wrong and your encrypted message couldn’t be opened. Please try again by following the instructions…

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Messaging Records Management & confusion with Litigation Hold

Many customers I speak with are confused by the terminology used with Messaging Records Management (MRM).  Often people assume that if you set a Retention Policy the item will be kept for the number of days specified.  For them this implies the items in question will also be protected for that period of time.  This…

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Testing Impersonation Permission with EWS Editor

A question that comes up occasionally with support is whether Impersonation is broken within Exchange Online.  This article covers how to test impersonation using the November 2016 edition of EWSEditor. EWSEditor is available from http://ewseditor.codeplex.com.  Once it is downloaded and unzipped you can run ewseditor.exe.  If you don’t have the proper version of .Net installed…

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