Troubleshooting Office Communicator Phone Experience (a.k.a. Tanjay) Update Server

From time-to-time there will be a need to update the firmware on the Tanjay. Do to this we utilize a server known as the Update Server. This is seperate from WSUS or SMS. The Update Server is a combination of a server role and a Sharepoint site. The information about the Update Server is giving…


Configuring external web farm FQDN after you create pool

Many enterprises set up their OCS environment initially without plans to connect it externally and later decide that they do want to make OCS available externally. The natural tendency is to re-run the setup and check the box for external access. However, this does not completely configure everything as it would if you had done…


Quality of Experience (QoE) paper published

Tom has posted about the QoE paper that has been published. Please read it at:


Live Meeting console client-side logging

There are many differnt ways to troubleshoot any issue. I have found with Live Meeting (or web conferencing) connectivity issues the best place to start is with the pwconsole-debug log. I’m highlighting this log because many people don’t know about its existance since it is created in a different location from the rest of the…


New LiveMeeting user group

I was just informed about a new LiveMeeting user group that is getting started in the UK. The nice hook about the user group is they plan on conducting all of their meetings using LiveMeeting. So, you can attend meetings regardless of your physical location. The website is and their intention is to have…


Publicly routable IP address needed for A/V Edge server

When deploying OCS 2007 in a environment where you wish to have remote users (i.e. users outside of your network) still be able to use the services you will need to deploy an Edge Server. The Edge Server was known as the Access Proxy in LCS 2005. Much like the front end pool of OCS…


Logging with OCS 2007

Well, the OCS 2007 Public Beta was released this week and it appears that downloads have been very strong. If you are interested in downloading the Public Beta, go to and you can register for it there. For those that are verterans of Live Communications Server, you may be familiar with flat file logging….


Office Communications Server beta coming soon

Yesterday it was announced publicly that the Office Communications Server 2007 beta will be released this month. I have been working on the beta of OCS as a support engineer since December and I can tell you that we are taking unified communications to a new level. OCS 2007 will continue support Remote Call Control,…


Microsoft’s unified communications platform to the rescue!!!

Microsoft has recently released Office Communications Server 2007 to private beta. OCS will be the replacement to Live Communications Server, which was first released in 2003 and has since seen a 2005 and 2005 SP1 version. So, how does this play in the unified communications platform? Well, for 2007, Microsoft has invested heavily to providing…


Client Tracing Registry Keys

Many times while troublshooting problems with LCS it is helpful to be able to get logging from both the server and the client. The following is a list of registry setting to enable logging from the client side.   For Windows Messenger 5.0/5.1 use regedit and navigate to: HKEY_CURRENT_USER\Software\Microsoft\Tracing\RTCDLL To generate a logfile, you must…