Connecting the Personal Dots…

Graham Jones (Chair 2009-2010 Culminis Global Board) Back in April 2008 I wrote a blog here entitled “Professionalizing the Profession”. I was inspired to write this following a presentation made by Stephen Ibaraki [blogger extraordinaire and regular contributor here] on what is happening with respect to Professional Status in the ICT sector, specifically the formation…

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Getting Customer Service Right on the Cheap

  Adam Cole (B. Math, I.S.P., ITCP, PMP)     My wife and two young daughters recently took a last minute trip to visit friends in North Carolina. They flew via Southwest Airlines. Southwest was the first (successful) discount airline ,  and continues to operate a no-frills operation to this day. What is taken for…

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6 Tips for Preparing Today for Landing Your Next Job

  Adam Cole (B. Math, I.S.P., ITCP, PMP) Think of these tips as insurance. They’ll help you transition to your ideal job when the time comes. As I start my job search and start cranking up the networking, many of the messages from my good friend Nick Corcodilos come in to play. [For those of…

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Why it Pays to be a Decent Person

  Adam Cole (B. Math, I.S.P., ITCP, PMP)   Be decent to other people – always. This cannot be understated. You may have a secure job today but do you know where you will be tomorrow? If you are good to others you will be rewarded when you need it. I was downsized recently. Regardless…

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Identity Theft at the Office

 Adam Cole (B. Math, I.S.P., ITCP, PMP)   My previous employer and I recently parted ways. After six plus years with the same company, my personal identify had become grossly comingled with my work identify. My friends, family, and professional colleagues only knew how to contact me at my work number or my work email…

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Exchange Server Remote Connectivity Analyzer

Hello Canadian IT Manager blog readers! My name is Sasha Krsmanovic. I am the MVP Lead in Canada; you may recall my posts on the Canadian IT Pro blog about the MVP program (Part 1, Part 2). Since email is perhaps the one application that user can’t live without and IT is tasked with ensuring…

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Preventing Customer Crankiness

Happy Monday Morning to ya! I really liked this post I got in the mail from Stuart R. Crawford about keeping your customers from being Cranky. In all honestly – it applies to your staff, your peers and even your personal relationships. The underlying foundation of it all is good communication by everybody with clearly…


Thinking about hiring your own internal IT staff – think again!

I got this in the mail as a submission for the IT Manager blog from a contact of mine in Calgary – Stuart Crawford. He raises some interesting points about staffing and using internal vs. external resources. I am a little on the fence on this one as I see value in having both types…


The 20 Minute Miracle

Stuart R. Crawford (Calgary, AB – Business Development Manager of IT Matters) Twenty minutes. That’s all it takes to become “a knight in shining armour” in your client’s eyes, adding stickiness in all of your business relationships. What do I mean by the twenty minute miracle? The twenty minute miracle is something that all successful…

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Client Satisfaction Success

Stuart R. Crawford (Calgary, AB – Business Development Manager of IT Matters) In business, we are often taught in school and from peers to focus on profits and revenues as the key indicators to success in Small Business consulting (or at least that is how we are measured against others in our industry). I am…

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