I love seeing this, especially when it's recognized throughout the technical community. Being a manager that is not in Redmond; sometimes it's hard to see the impact of how we have evolved our development cycle. For us to ship this on time is another example that we are getting better at being predictable. I know that there will be some challenges along the way and lessons to be learned, yet from a microsoft perspective it feels like our company is turning a corner. Being responsive to customers, delivering relevant solutions and predictability to IT managers will be key to organizations that use our software and our success. As in some of our other posts we've highlight that technology is a tool and people drive business success.
Check out this article on CRM 3.0 by Stuart J. Johnston for a quick external review of the new product: http://entmag.com/news/article.asp?editorialsid=7073