Microsoft Operations Framework (MOF) and the Private Cloud

Guest blog post by Jerry Dyer, Senior Program Manager at Microsoft – a man very passionate about private cloud and the Microsoft Operations Framework (MOF). Thanks, Jerry! —————————————————————————- If you’ve ever felt frustrated because Microsoft seems to think technology alone solves every problem, this might come as a pleasant surprise. Microsoft, in addition to its…

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Robert Stroud: Chair ISACA INSIGHTS 2012 and Global Top Executive

In this interview Rob discusses the value and themes in the ISACA World Congress, INSIGHTS 2012; COBIT value; COBIT and Enterprise Architecture / IVI-IF CMF; what’s new in COBIT 5; current disruptive technologies;  new innovations in the next five years; opportunities for IT professionals and businesses; controversial topics; CIO versus CTO agendas; board governance and…

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Service Catalogue: Innovation in IT Service Management

I’d like to welcome back guest blogger, Blaine Bey, to the Canadian IT Managers blog. Blaine is a senior consultant with Sierra Systems in Victoria, British Columbia. He has 29 years of experience (wow!) in the analysis, design, development and implementation of financial systems including most major ERP applications. Blaine has been featured on this…

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Talking about IT as a Service

Tomorrow I talk to folks in Montreal, the last city on the itSMF Canada Professional Development Days tour. It been an interesting experience. Usually I talk about Microsoft products and the problems they solve but on this tour my focus has been on IT services in general with only a little bit about the tools…

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