Error: "Something went wrong!" when you install Office 2013 C2R

Do you get one of these errors when you try to install Microsoft Office Home and Student 2013, Microsoft Office Home and Business 2013, Microsoft Office Professional 2013, or Microsoft Office 365 Home Premium?
Something went wrong. Sorry, we ran into a problem. Try going online for additional help.


Something went wrong. We ran into a problem, please try installing Office again or Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again


You could be seeing these errors if a second installation of Office was started before the first installation was finished or if you restarted your computer before the installation was finished.

To resolve this issue, try the steps bellow:
1. Clean any component of Office 2013 from previous attempts by running again fix it :

2. Please use Office Deployment Tool (ODT) to download  and install O365.
To do that follow the steps bellow:
1. Log on to your machine and accessed this link: Office Deployment Tool for Click-to-Run

2. On the (c:\) drive create the folder called “Office15” and download Office Deployment Tool for Click-to-Run (ODT) in this folder it will contain 1 setup (.EXE) and 1 configuration file (.XML)


3. Double click the file “officedeploymenttool.exe” and unpack it in the exact same location ( Local Disk (C:) -> Office15 )


4. Open the file called “configuration.xml” in notepad


5. The initial configuration.xml file looks like this and the yellow highlighted content is what you should remove from it.  As “SourcePath”  set the same location.
Note that SourcePath (which is optional) indicates the location to save the Click-to-Run source when you run the Office Deployment Tool in download mode.
If you do not specify SourcePath, Setup will attempt to create an \Office\Data\... folder structure in the working directory from which you are running setup.exe.



  1. Please save the configuration file overwriting the old one. Open a command prompt (As Administrator) window and run the following command (”C:\Office 15\setup.exe” /download ”C:\Office 15\Configuration.xml”) as seen in the screenshot:

Windows 7


Windows 8



  1. Once Office has been downloaded you will see the following


  1. In the Office 15 folder you will see the following now





In order to install this source you will have to run now the exact same command but instead of the “/download” parameter you will use the “/configure” parameter.
(”C:\Office 15\setup.exe” /configure ”C:\Office 15\Configuration.xml”) Depending on the access you might see the UAC prompt:



Windows 7


Windows 8


You can run the configure command also in a new windows which was opened via Run as Admin. At the end you will see the following message in Command Prompt:


Additional Link's:
Office Deployment Tool for Click-to-Run (ODT)

Product IDs that are supported by the Office Deployment Tool for Click-to-Run


Comments (32)

  1. Anonymous says:

    Thank you all for your comments and i’m glad this post helped you to find a solution to your issue
    Have a very good day all of you

  2. Anonymous says:

    Hi Tom I’m glad that you found the article 🙂

  3. Anonymous says:

    Thanks for this article. i had trouble doing this office deployment click to run thing before, but i think that creating a folder on the root of the C drive was what helped out because it would not work in the downloads folder on Windows 8.

  4. Anonymous says:

    Hi, Sorry for my delay response. @Anonymous1: Try to type the commands on CMD and don’t copy/paste them @Anonymous 2: Thank you for your input Regards, Joannav

  5. Anonymous says:

    Hi David, As you can see on this article, I mansion the FixIt tool (1. Clean any component of Office 2013 from previous attempts by running again fix it : for office 2013. For each office edition its exist a Fixit.
    I’m glad that you resolve your issue:)

  6. Anonymous says:

    When i run the command in the command prompt as advised, it says patch cannot be found. I have office 2010 on the PC

  7. tom says:

    Can this be used for Office 2013 H&B too? if so what is the product ID I would change to?

  8. tom says:

    Nevermind – Just found the list for all

  9. David Wilson says:

    I had this same issue in my computer. I tried this steps, repair office, remove and re install office. I have contacted Microsoftlive support they resolved my issue. They told that they removed old office files from registry and re install the office.
    Now it is working well.

  10. frankv says:

    Thank you for sharing .. this helped me a lot . thank you so very much .

  11. SteveT says:

    THANK YOU! Tried all the KB’s, reg edits, etc. and no success. Found this post and took care of the issue! Thank you again!

  12. Richard says:

    Spent a solid 4 hours trying to install office 2013 on a brand new install of Windows 8.1, constantly doing everything suggested online, such as the fixit programs. Nothing worked. Ran across this, it worked perfectly. Thanks so much 🙂

  13. helmi says:

    Apparently when i run the CMD, it did not show as above. I did not copy paste, just type one by one.

    It appears something like this:

    SETUP mode [path to configure file]

    SETUP /DOWNLOAD [path to configure file]
    SETUP /CONFIGURE [path to configure file]
    SETUP / PACKAGER [path to configure file] [output path]
    /DOWNLOAD DOwloads files to create an Office15 installation source
    /CONFIGURE Adds, removes, or configures an Office15 installation
    /PACKAGER Produces an Office App-V package from an Office installation souce

    can you assist me?

  14. amin says:

    sorry. it didn’t worked for me. it is giving error message ” Http send request failed”

  15. helmi says:

    Now that i tried multiple time, the CMD just not working. It came out something like this

    ERROR: CreateDirectory failed for directory: \Server.Quitting!

    Do you have any idea how to solve the issue? Please help 🙁

    I hope to receive feedback from you as soon as possible.


  16. Kevin Truman says:


  17. David says:

    The Click to run is using some type of network recognition that a Sonicwall firewall interferes with. It works like a charm when I connect directly with the internet. I don’t have to use any of these steps.

  18. marcin says:

    Thanks very much. Contacted office support chat, only got phone number to US. Not helpful at all. Your instruction worked perfectly. Thanks again!

  19. james says:

    Visit for remote assistance for this issue. A quick resolution is provided.

  20. grant says:

    I was getting this error when trying to run the setup on a tablet over a wireless network from the server. It went away when I actually copied the setup files to the tablet’s hard drive.

  21. rony009 says:

    Hey I had the same issue with my computer. I wasted my time on it for
    many days but finally I got a solution from this link

  22. coolguy says:

    what even is this

  23. Harry says:

    I tried so many steps and my friend suggested me to follow the steps mentioned in the link:
    It really helped and now I can use my Excel with out any issues.

  24. Nicholas says:

    Hey..i have faced same problem against this issue but i resolved this issue with the help of this link

  25. alexan says:

    Hi i have faced the same error code working with office 365 after lots of try lastly got the solution from this link

  26. Geoff davis says:

    OK, the images were missing but this was my solution… FYI in a CORP environment with AD profiles / firewall rules etc etc…

  27. Larry says:

    love your tutorial but your clip_images aren’t showing for me, I’m running Mozilla Firefox, is there an add-on i should be using in order for them to show?

  28. Larry says:

    Figured mine out. office 2013 wouldn’t install because of folder permissions. I right clicked on C: drive where my windows is installed, chose Properties/Security tab/Advanced button/Owner tab/Edit button/select Administrators/ checked the(Replace owner
    on Sub containers and objects) box/ and press Apply button/Ok button. Done.
    office 2013 installed, no problems. hope this helps out others.

  29. Ernie Steiner says:

    I am trying to download Office 365 on to my Numina 520. It came with a 1 year free office 365 subscription on it and I am just now getting around to using it. When I Try, I get the "We encountered a problem and couldn’t complete the task" message. How
    do I get rid of the message so I can get Office 365 working? Thanks in advance for your help.

  30. http office com setup says:

    I like your blog, your blog is so good and beneficial for all, i read your blog. I was search like this blog. after read this blog i fully satisfied and happy.

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