Sasha Krsmanovic from the MVP team is back with another guest blog post on Microsoft Fix It. I saw this on a KB article a while ago and gave it a whirl and loved the fact that I could run a verified MSI to fix the problem I had rather than editing the registry or making other system changes.
Do your family, neighbors or friends consider you their unofficial IT department? I bet you just love to receive those calls, especially now that the summer has finally arrived in Canada. No worries, because help is on the way. You may be able to help them ‘learn how to fish’ and hopefully not spend a lot of time fixing their computer problems. The solution I’d like to tell you about is called “Microsoft FixIT”
You might have seen the FixIT logo in some KB articles, indicating that this KB article has been ‘automated’. What does this mean? Rather than following a long list of steps published in a KB article in order to fix a problem, a user can just “FixIT” (run a code checked MSI file). These KB instructions are often beyond average user capabilities. They may involve modifying the registry to configure Internet Explorer to download more than two files at once or modifying the registry to make sure a new USB device is recognized by Windows XP / Windows Server 2003. Or how about a user friendly error code such as “0x8007000B” when using Windows Update or fixing Runtime Errors in Internet Explorer.
Help make the world a better place. J Educate your not-so-tech-savvy friends on what Microsoft FixIT can do for them. Added bonus: this will save your time too. We’ve had amazing success in partnering with Dell, which saw a 12% increase in its online problem solving. Overall, we have had over a 1,000,000 downloads of the 100+ available FixIT solutions. Our customers are reporting a 95% success rate with these automated solutions. So, it is a safe place to send them to, and it will only get better as we provide more automated solutions.