The Service Manager (SCSM) floodgates are opening….


have gotten pinged several times by TAMs about SCSM, so this product is about to take off.  Been ramping up and I'm begining to understand it.  It's a complex product and has lots of moving pieces but seems to work well. I think the self-service portal is pretty slick and I see customers using that and not have to buy/build a shopping cart product.  Cool stuff. 


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