OffCAT’s replacement – Microsoft Support and Recovery Assistant (SaRA)

After over five years of providing configuration information and solutions to known issues, the OffCAT team is planning to remove OffCAT from the Microsoft Download Center on May 31, 2018. The good news is that core OffCAT features have been consolidated with the Microsoft Support and Recovery Assistant for Office 365 (SaRA) tool at https://diagnostics.outlook.com/….


Configuration Manager Support Articles

Hello everyone!  I often find myself providing support and troubleshooting articles to many customers and thought it would be beneficial to have a central location of links to reference.  The links below cover specifically the support and troubleshooting articles for System Center Configuration Manager (ConfigMgr) 2012 and Current Branch (CB). Please note this blog does…


Gestão de Updates – Parte 4 – Instalando a role de Software Update Point no SCCM

Após a instalação do WSUS, chegamos ao momento de instalar a role de SUP (Software Update Point), essa role será a responsável por integrar o SCCM com o WSUS para disponibilização de updates. Importante! Lembre-se de sempre ter todos os servidores atualizados para evitar problemas no processo de instalação. A instalação é sempre feita do…


Troubleshooting assistance with Microsoft Graph API Development

This post is a contribution from Manish Kumar, an engineer with the SharePoint Developer Support team This post is an attempt to guide Developers in troubleshooting issues that they may come across when doing the development using Microsoft Graph API and possible things to check to resolve those issues. Some of the approaches discussed would…


Demystifying Hybrid Free/Busy: Finding errors and troubleshooting

In this second part of the Demystifying Hybrid Free/Busy, we will cover troubleshooting of Hybrid Free/Busy scenarios, more specifically – how and where to find an actual error that will indicate where the problem is. Before venturing forth, please make sure that you have seen Part 1 of this demystifying series! Here is the graphics…


Issues to join a node to a Cluster between sites? Problem solved!

Introduction Here is Dante Stancato, Support Engineer from Windows Networking team, and in this article, we will explore an interesting topic, based in several cases we’ve received recently, where you may experience communication failures between two Failover Cluster Nodes. This behavior usually happens on the process of joining nodes to a Failover Cluster in an…


On Debugging Virtual Applications Part 4: The Case of the Missing Dump

I’ve been blogging lately (well . . . not exactly lately) about debugging virtual applications that misbehave – whether by hanging, crashing, or spewing some strange error message. In discussing the use of tools, one question I often get is the relationship of attaching the debuggers to the virtual application inside or outside the virtual…


On Debugging Virtual Applications: Part 1: Overview (or Let’s Start at the Beginning)

For many application packagers, virtual application sequencers, and general IT pros, the concept of actual “debugging” can take on many meanings. Often the words “troubleshooting” and “debugging” are interspersed – especially when reading articles and blogs dealing with the topic of trying to dissect what may be occurring when a virtual application is not functioning…


Application Troubleshooting: An Error Message, Without Context, is Worthless

Note: This blog contains free stock photos that were too hilarious to pass up. I was inspired to write this article based off an internal discussion I was involved with where someone was requesting a comprehensive list of all possible event log messages delivered in Windows Server. I have always been interested in the reasoning…