Office 365 ビジネスならお任せください!提案準備から実際の案件支援まで、パートナー様を支援します。~マイクロソフト パートナーネットワークのサポート特典をフル活用してみませんか?~ 【6/22更新】

はじめて取り扱う製品の案件は、何かと不安がつきものですね。 実際に導入計画まで進めることができるのか、心配される方も多いと思います。 そんな方にお勧めのサポート サービスをご紹介します。 マイクロソフト パートナーネットワークのサポート特典には、Office 365 の提案準備の段階から展開計画までの間、パートナー様が気軽に相談できる窓口があります。ご利用にはサポート特典ので「相談時間」を使います。 ※提案支援サービスは、例外として、お客様情報を共有していただける場合は、「相談時間」の消費はありません。


サポートに問題をエスカレーションして早期解決するためのコツとは!? 【3/28 更新】

「これは製品の不具合かな?」「サービスがダウンしているのではないか?」と思った時に、当社のサポートにお問い合わせをいただくにあたり、問題解決を早期に行うためのコツがありますのでお知らせします。お問い合わせをいただくにあたって、重要な情報があります。以下のことに気を付けてください。


Automatically Assign Licenses to your Office 365 Users

Depending on business needs, technical requirements, or both, directory synchronization (aka DirSync) is the most common provisioning choice for enterprise customers who are moving to Office 365. DirSync allows identities to be mastered on-premises and all updates to that identity are synchronized to the Office 365 AD. Currently DirSync syncs identities with Office 365 but…


Comparing features in SharePoint Online across Office 365 Service Plans

In my meetings with customers and partners I’m often asked which SharePoint Online features are found in which Office 365 Service Plans. Its possible to find a high-level comparison here (see screen shot below), but to provide a more granular view I’ve compiled six tables corresponding to each of the six capabilities in SharePoint; Sites, Communities, Content,…


How to Enable Recording in Lync Online

By default, the following features are available to all your Lync Online users: Sending files to another contact during a Lync instant messaging session Audio and video conferencing Recording of calls and meetings These features are not enabled by default. So how do you enable e.g. the “Recording of calls and meetings”? Typically you make…


Administrator roles in Office 365

As an Office 365 global administrator you can help yourself by delegating some of the administrative tasks to other users. To assign administration permissions to a user Log in to your tenant Click the “Admin” tab and select “Users” under “Management” in the left side of the portal Select a user or create a new user…


A couple of tips for setting up Shared Mailboxes (updated)

A shared mailbox is a great way to implement department mailboxes, shared calendars and lots of other things. On the web you’ll find several detailed step-by-steps for setting up shared mailboxes: http://blogs.msdn.com/b/microsoft_cloud/archive/2011/11/18/set-up-shared-mailboxes-in-office-365.aspx http://blogs.technet.com/b/ptsblog/archive/2011/12/07/set-up-a-shared-mailbox-in-office-365.aspx http://help.outlook.com/en-us/beta/ee441202.aspx?sl=1 Update March 26th 2012 – new GUI based tool for creating Shared Mailbox – link Before you go through those steps you should…


Understanding Storage Allocations in SharePoint Online

Understanding storage allocations in SharePoint Online can be a bit confusing. If we look at the storage allocations for the E and P plans…. Topic E plan P1 plan Storage (pooled) 10 GB base customer storage plus 500 MB per enterprise user 10 GB base customer storage plus 500 MB per user Storage per Kiosk Worker…


Understanding Delegated Administration ("On Behalf Of") in Office 365

One of the benefits of being a “Microsoft Cloud Accelerate” partner is the ability to offer delegated administration right from within your own Office 365 tenant. Delegated administration is you administrering a company account on behalf of one (or more) of your customers. As a delegated administrator, you can perform simple tasks such as adding…