Recover data from corrupt Publisher file

When you open a publication (*.pub) in Publisher you may get the following message: “Publisher had detected a problem in the file you are trying to open. If you are certain that this file came from a trusted source and does not contain harmful information, click OK. If you received this file from another person…


Visio issue with Kaspersky saving as PDF

We’ve had a couple reports of users saving as PDF from Visio using the Microsoft Save As PDF/XPS add-in that now ships with Office 2007 SP2. What happens is when you try to save a Visio drawing as PDF you receive an error message: "This file is open in another instance of Visio or in…


MPEG-2 video problem with PowerPoint 2010

We recently released knowledge base article addressing an issue with certain MPEG-2 files inserting into PowerPoint. There were a few workarounds we suggest. One of which is installing an MPEG-2 codec. PowerPoint cannot insert a video from the selected file. Verify that the necessary codec for this media format is installed, and then try again.(400737)…


New PowerPoint Hotfixes

PowerPoint 2007 PowerPoint 2010   See KB 953878 for more information on Office hotfixes sent out in the Cumulative Updates schedule (every two months). KB 953878 will have the master rollup articles for the current bi-monthly set of hotfixes.


How to play a video across multiple slides in PowerPoint 2010

If you have a PowerPoint file from a previous version and haven’t upgraded the video object yet, you can still use the Play Across Slides under the Video Tools/Playback tab. The term “upgraded the video object” in 2010 refers to either 1) File tab, then clicking ‘Convert’; 2) Saving as PPTX; or 3) right-clicking on…


PowerPoint 2007 hangs when working on charts

There have been several issues that occur when editing charts in PowerPoint 2007 after Service Pack 2 is installed, or hotfix KB966311 is installed. The main symptom is PowerPoint will stop responding (hang) when you are working on a chart. You’ll see (Not Responding) in the Title bar and will have to go into Task…


Visio Shape Search error

There is an issue affecting Visio 2003 and 2007 users when they use the Search for Shapes feature.  This is caused by a combination of the permanent retirement of the Shape Search servers and a temporary server redirection problem.  Normally Visio 2003 and 2007 would silently fail to search the (now retired) online servers, and…


How to download 64-bit Retail Trials

You select a link to download an Office 2010 Trial (Office suite, Visio, Project). After selecting a ‘Try This’ link, and providing a Windows Live ID, you receive a confirmation page with an Install Now link: However, clicking this link automatically installs the 32-bit version of Visio (or Office/Project/etc.).  You don’t see an option for…


Troubleshooting PowerPoint startup

I recently had a user who was getting a blank pop-up when starting PowerPoint 2010. It was working in 2007. The first thing I though was ADD-IN!!! We tried starting PowerPoint in Office safe mode (hold down CTRL key while starting PowerPoint and click Yes) but we got the same pop-up. The first place we…