Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

"Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint KB Article

Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB...

Author: Laura Holzwarth-Struck [MSFT] Date: 11/02/2016

Form Controls stop working after December 2014 Updates

For some users, Form Controls (FM20.dll) are no longer working as expected after installing MS14-082...

Author: Laura Holzwarth-Struck [MSFT] Date: 12/17/2014

Support for YouTube videos in PowerPoint returns

Updates for both PowerPoint 2010 and PowerPoint 2013, were released on Tuesday (4/8) that...

Author: Keith El-MSFT Date: 04/09/2014

Unable to open PowerPoint files from a SharePoint 2010 on an iPad

Guest Blogger: Harold Kless If you try to edit an Office file (Word, PowerPoint or Excel) from a...

Author: Laura Holzwarth-Struck [MSFT] Date: 03/27/2014

"Cannot open the file because the file format or extension is invalid" opening Office files

UPDATE: We have identified the malware as a new family of ransomware Infection:...

Author: Keith El-MSFT Date: 09/09/2013

Office 2013 VBA component stops functioning

We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning. The...

Author: Keith El-MSFT Date: 04/26/2013

PowerPoint 2013 crashes after Click-to-run install with DisplayLinkManager driver

After you install PowerPoint 2013 or Office 2013 click-to-run and launch PowerPoint 2013 it may...

Author: Sekar R - Microsoft Support Date: 02/15/2013

"Unspecified Automation Error" after applying MS12-060

MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced...

Author: Barb [MSFT] Date: 08/16/2012

New Security Update MS11-022

Hotfix for Security Update MS11-022 released publicly as MS11-036 MS11-036: Description of the...

Author: Aaron Rykhus Date: 04/14/2011

Visio 2010 exits when clicking on Save or Open commands

This may also occur with Office 2010 also. Check to see if you have any document management software...

Author: Aaron Rykhus Date: 02/14/2011

Photo Editor error after security update

Microsoft Photo Editor Error Reading File With Security Update MS10-105 (KB2289162) installed. We...

Author: Aaron Rykhus Date: 02/08/2011

When I click Edit Data on a 2007 native chart nothing happens

Here’s an issue I saw recently that was a head scratcher but found a fix so wanted to share. You...

Author: Aaron Rykhus Date: 02/03/2011

Visio Shapes pane is missing in Visio 2010

If you don’t see any shapes window on the left of a new drawing after you upgrade to Visio 2010 go...

Author: Aaron Rykhus Date: 02/03/2011

Recover data from corrupt Publisher file

When you open a publication (*.pub) in Publisher you may get the following message: “Publisher had...

Author: Aaron Rykhus Date: 10/22/2010

Visio issue with Kaspersky saving as PDF

We’ve had a couple reports of users saving as PDF from Visio using the Microsoft Save As PDF/XPS...

Author: Aaron Rykhus Date: 10/19/2010

MPEG-2 video problem with PowerPoint 2010

We recently released knowledge base article https://support.microsoft.com/kb/982954 addressing an...

Author: Aaron Rykhus Date: 09/02/2010

New PowerPoint Hotfixes

PowerPoint 2007 https://support.microsoft.com/kb/2276463 https://support.microsoft.com/kb/2386377...

Author: Aaron Rykhus Date: 09/01/2010

How to play a video across multiple slides in PowerPoint 2010

If you have a PowerPoint file from a previous version and haven't upgraded the video object yet, you...

Author: Aaron Rykhus Date: 09/01/2010

Visio Shape Search error

There is an issue affecting Visio 2003 and 2007 users when they use the Search for Shapes feature....

Author: Aaron Rykhus Date: 08/10/2010

How to download 64-bit Retail Trials

You select a link to download an Office 2010 Trial (Office suite, Visio, Project). After selecting a...

Author: Aaron Rykhus Date: 07/27/2010