Are you using DirectAccess or planning a deployment soon at a customer? Reduce support costs and significantly improve your mobile users’ connectivity experience with the newly released Microsoft DirectAccess Connectivity Assistant (DCA).
DCA informs mobile users of their connectivity status at all times; provides tools to help them reconnect on their own if problems arise; and creates diagnostics to help mobile users provide IT staff with key information if necessary—all to help organizations operate with more efficiency, and at a lower cost.
DCA is the newest addition to the Windows Optimized Desktop Toolkit 2010, which helps IT pros plan, deliver, and operate the right desktop technologies for users across their organizations.
Benefits of DirectAccess Connectivity Assistant
The DirectAccess Connectivity Assistant provides organizations with the following benefits:
- Lets mobile users know their connection status: DCA provides an indicator in the notification area that keeps mobile users informed of their connectivity status with an organization’s intranet.
- Reduces the number of support calls: DCA has built-in remediation tools that help mobile users solve connection problems on their own, without calling the help desk.
- Reduces the duration of support calls: If support is needed, DCA helps mobile users provide IT staff with key diagnostics to zero in on the source of a problem, so IT can resolve the issue faster and get users back to work.
- Helps users stay productive: Because DCA helps IT solve connection problems faster, mobile users have more reliable access to network-based resources, and can stay more productive.