How to configure notifications for assignment/re-assignment, action log/user comment updates for Incident/Service Request

         In this blog post, I will walk you through the steps to configure the notification for assignment/re-assignment, action log/user comment updates for Incident/Service Request. In SCSM 2010, we used xml mp to create notification for action log/user input updates but in 2012 we have new classes which we can use for the notifications.  http://blogs.technet.com/b/servicemanager/archive/2010/08/30/notifying-the-affected-user-when-the-analyst-has-updated-the-action-log.aspx…

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