How to configure notification workflow to notify if assigned to user is empty or Incident is not assigned

In this blog post, I will walk you through the steps to configure the notification workflow to notify if assigned to user field is empty for Incident/Service Request. We get frequent requests from customers on how to create notification workflow to notify if assigned to user filed is empty for Incident or Service Request. Currently…

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How to configure notifications for assignment/re-assignment, action log/user comment updates for Incident/Service Request

         In this blog post, I will walk you through the steps to configure the notification for assignment/re-assignment, action log/user comment updates for Incident/Service Request. In SCSM 2010, we used xml mp to create notification for action log/user input updates but in 2012 we have new classes which we can use for the notifications.  http://blogs.technet.com/b/servicemanager/archive/2010/08/30/notifying-the-affected-user-when-the-analyst-has-updated-the-action-log.aspx…

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How to install Service Manager 2012 SP1 with a SQL 2012 AlwaysON Availability Groups?

Note : SQL Server AlwaysOn Availability Groups functionality is supported by all versions of System Center 2012 – Service Manager for the default server instance. However, SQL AlwaysOn Availability Groups functionality is not supported for a named instance. Refer TechNet : http://technet.microsoft.com/en-us/library/hh495585.aspx   In this blog post, I walk you through the steps to install Service Manager 2012 SP1 with…

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How to configure two node Windows Server 2012 cluster on Virtual Machines for testing?

In this blog post, I walk you through the steps to quickly setup windows server 2012 cluster on virtual machines in test lab. To start with, we need 3 windows server 2012 virtual machines. Out of 3, one will be used as an iSCSI target (details on iSCSI target) and other two will be part…

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How to create alternate URL for Service Manager Self Service Portal?

In this blog post, I will walk you through the scenario where Web Content Server (WCS) and SharePoint web parts are on different servers. First, let’s understand how self-service portal works.    The flow of data is as follows:  The client accesses the Self-Service Portal with a browser by specifying the URL for the SharePoint…

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