Using DSC to Setup the New SCSM Portal Server

Hooray the new portal is out – you can get it from https://www.microsoft.com/en-us/download/details.aspx?id=49556 The portal server requires some configuration of roles before the setup can be run. Below is a DSC configuration block which you can run to configure the web server pre-requisites. Configuration PortalWebServer { Node localhost { WindowsFeature WebServer { Ensure=”Present” Name=”Web-Server” }…

0

Using DSC to Setup the New SCSM Portal Server

Hooray the new portal is out – you can get it from https://www.microsoft.com/en-us/download/details.aspx?id=49556  The portal server requires some configuration of roles before the setup can be run. Below is a DSC configuration block which you can run to configure the web server pre-requisites. Configuration PortalWebServer    {     Node localhost        {         WindowsFeature WebServer            {            Ensure="Present"           …

0

Creating a View for the Primary Owner

I had a request recently to build a view which showed all Incidents where the primary owner was the console user. Sounded simple enough but took awhile because of the criteria. As I use the Advanced View Editor so I can make columns look nicer I included what I did to customise the view below….

1

Support Group Incident Timer – Part 1 – Creating the Object

I’ve had a question around timing how long an incident remains in a queue for. Although Service Manager tracks when an object is in a queue and we can report on this in the cubes – there is no recording of how long the item was in that queue for. Also the concept of a…

0

Determine Required Field for Service Manager Object

I have been trying to automate the creation of business service objects using a CSV file however ran into an error. This post details what the error was and how I solved it using Orchestrator. I have a CSV file which I can import my service definitions in from – however when testing the creation…

0

Creating the Management Service Recovery Keys Using DSC

In the last post I used Configuration Manager to remediate missing registry keys. Using PowerShell DSC I can do the same thing quite quickly. In my lab I have disabled the configuration baseline I created earlier and removed all the registry keys. I have created a new configuration item in PowerShell – it contains the…

0

Creating the Management Service Recovery Keys Using Compliance Settings

It is a well documented issue that the management service can stop responding when SQL drops out – you can read about it here http://support.microsoft.com/kb/2913046/en-us. The fix for this issue is also well documented – create a couple of registry keys on each management server. For places where Configuration Manager is installed it is relatively…

0

Review Activity Approval Rating

In the last post I showed how to “move along” users who are slacking at doing their approvals. This post I take the concept a bit further and make users even more accountable by having an approval rating based on how many reviews aren't completed on time. Note that this is overkill but still fun…

0

Review Activity Reminder

The post below shows how to use Orchestrator as a tool to “remind” users that they have a review activity to complete – however they have failed to do so within a certain amount of time. Every organisation has that one user that they have to wait on for ages to get an approval. Why…

1

Custom Attribute Changes Not Saving

An interesting issue over the last couple of days. I had created a couple of management packs which simply extended a class. You could follow any guide on the Internet to do this. However what I was finding was that I would import the new management pack, open an object, add some information in the…

0