Using DSC to Setup the New SCSM Portal Server

Hooray the new portal is out – you can get it from https://www.microsoft.com/en-us/download/details.aspx?id=49556 The portal server requires some configuration of roles before the setup can be run. Below is a DSC configuration block which you can run to configure the web server pre-requisites. Configuration PortalWebServer { Node localhost { WindowsFeature WebServer { Ensure=”Present” Name=”Web-Server” }…


Using DSC to Setup the New SCSM Portal Server

Hooray the new portal is out – you can get it from https://www.microsoft.com/en-us/download/details.aspx?id=49556  The portal server requires some configuration of roles before the setup can be run. Below is a DSC configuration block which you can run to configure the web server pre-requisites. Configuration PortalWebServer    {     Node localhost        {         WindowsFeature WebServer            {            Ensure="Present"           …


Creating a View for the Primary Owner

I had a request recently to build a view which showed all Incidents where the primary owner was the console user. Sounded simple enough but took awhile because of the criteria. As I use the Advanced View Editor so I can make columns look nicer I included what I did to customise the view below….

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Support Group Incident Timer – Part 1 – Creating the Object

I’ve had a question around timing how long an incident remains in a queue for. Although Service Manager tracks when an object is in a queue and we can report on this in the cubes – there is no recording of how long the item was in that queue for. Also the concept of a…


Determine Required Field for Service Manager Object

I have been trying to automate the creation of business service objects using a CSV file however ran into an error. This post details what the error was and how I solved it using Orchestrator. I have a CSV file which I can import my service definitions in from – however when testing the creation…


Creating the Management Service Recovery Keys Using DSC

In the last post I used Configuration Manager to remediate missing registry keys. Using PowerShell DSC I can do the same thing quite quickly. In my lab I have disabled the configuration baseline I created earlier and removed all the registry keys. I have created a new configuration item in PowerShell – it contains the…


Creating the Management Service Recovery Keys Using Compliance Settings

It is a well documented issue that the management service can stop responding when SQL drops out – you can read about it here http://support.microsoft.com/kb/2913046/en-us. The fix for this issue is also well documented – create a couple of registry keys on each management server. For places where Configuration Manager is installed it is relatively…


Review Activity Approval Rating

In the last post I showed how to “move along” users who are slacking at doing their approvals. This post I take the concept a bit further and make users even more accountable by having an approval rating based on how many reviews aren't completed on time. Note that this is overkill but still fun…


Review Activity Reminder

The post below shows how to use Orchestrator as a tool to “remind” users that they have a review activity to complete – however they have failed to do so within a certain amount of time. Every organisation has that one user that they have to wait on for ages to get an approval. Why…

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Custom Attribute Changes Not Saving

An interesting issue over the last couple of days. I had created a couple of management packs which simply extended a class. You could follow any guide on the Internet to do this. However what I was finding was that I would import the new management pack, open an object, add some information in the…