Install Azure Automation Hybrid Worker Role

Goodbye Orchestrator! Welcome to Azure Automation (AA) and it’s awesome new authoring and runtime components. The Hybrid Worker role now allows you to store your Runbooks in the cloud but execute them in your on-premise environment. Coupled with the new graphical authoring this is the future of automation. So how do I set it up?…

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Determine Required Field for Service Manager Object

I have been trying to automate the creation of business service objects using a CSV file however ran into an error. This post details what the error was and how I solved it using Orchestrator. I have a CSV file which I can import my service definitions in from – however when testing the creation…

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Review Activity Approval Rating

In the last post I showed how to “move along” users who are slacking at doing their approvals. This post I take the concept a bit further and make users even more accountable by having an approval rating based on how many reviews aren't completed on time. Note that this is overkill but still fun…

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Review Activity Reminder

The post below shows how to use Orchestrator as a tool to “remind” users that they have a review activity to complete – however they have failed to do so within a certain amount of time. Every organisation has that one user that they have to wait on for ages to get an approval. Why…

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Add Comments to a Service Request

I have created a simple Runbook to add a comment to a service request. This will be useful for the analyst to keep track of where an automated process is up to. The basic Runbook looks like the one below. The steps are quite simple. The Initialize Data activity has two inputs – the GUID…

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Dealing with XML Inputs From Service Manager

In the previous post I showed how we can use the user input field from a service request which contains all the responses that a user enters into the request offering in the self service portal. But now that this information is available how do we consume it in Orchestrator. There are 2 ways –…

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Handling Many Service Request Inputs

Some work I did for a customer recently involved the automation of their new user creation process. Previously they had been using a Word document which was filled out and emailed to the respective groups for them to complete their part of the process. The goal was to have the HR person enter the information…

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Members of a Group for a Review Activity

Suppose you select a group for a review activity to approve a request. The current behaviour seems to indicate that the group object will get a vote towards the approval – not the members of the group which makes it hard to track the percentage approved. We don’t want the user to have to worry…

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Modifying a Single Value in Active Directory

  A reasonably common request I come across is how to create a request offering allowing a user to modify their own values in Active Directory – for instance mobile phone numbers. So let’s have a look at how we can use both Service Manager  and Orchestrator to do this. I have in my environment…

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