Support Group Incident Timer – Part 1 – Creating the Object

I’ve had a question around timing how long an incident remains in a queue for. Although Service Manager tracks when an object is in a queue and we can report on this in the cubes – there is no recording of how long the item was in that queue for. Also the concept of a…

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Determine Required Field for Service Manager Object

I have been trying to automate the creation of business service objects using a CSV file however ran into an error. This post details what the error was and how I solved it using Orchestrator. I have a CSV file which I can import my service definitions in from – however when testing the creation…

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