Review Activity Approval Rating

In the last post I showed how to “move along” users who are slacking at doing their approvals. This post I take the concept a bit further and make users even more accountable by having an approval rating based on how many reviews aren't completed on time. Note that this is overkill but still fun…

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Review Activity Reminder

The post below shows how to use Orchestrator as a tool to “remind” users that they have a review activity to complete – however they have failed to do so within a certain amount of time. Every organisation has that one user that they have to wait on for ages to get an approval. Why…

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Custom Attribute Changes Not Saving

An interesting issue over the last couple of days. I had created a couple of management packs which simply extended a class. You could follow any guide on the Internet to do this. However what I was finding was that I would import the new management pack, open an object, add some information in the…

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Add Comments to a Service Request

I have created a simple Runbook to add a comment to a service request. This will be useful for the analyst to keep track of where an automated process is up to. The basic Runbook looks like the one below. The steps are quite simple. The Initialize Data activity has two inputs – the GUID…

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Dealing with XML Inputs From Service Manager

In the previous post I showed how we can use the user input field from a service request which contains all the responses that a user enters into the request offering in the self service portal. But now that this information is available how do we consume it in Orchestrator. There are 2 ways –…

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Handling Many Service Request Inputs

Some work I did for a customer recently involved the automation of their new user creation process. Previously they had been using a Word document which was filled out and emailed to the respective groups for them to complete their part of the process. The goal was to have the HR person enter the information…

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New MP Enumeration List

There seems to be little information on the Internet about creating new lists which you can use a drop down in Service Manager. Sure you can type each value into a simple list when creating a request offering or add values to an existing list – but what about creating a complete new list. For…

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Selecting the Days of the Week in a Service Request

A requirement recently came up where during the new user creation process it was needed to indicate what days of the week the user would be working. As we can’t multi select with a date time input, free text was not going to be helpful, and too many true / false values I came up…

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Notifying Reviewers Added to an Activity

In the last post I showed how to create a review activity and add reviewers to the new activity. An issue arises with the notification when a user is added to a review activity. By default reviewers can be notified when a review activity is created in the console and users are added at the…

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Members of a Group for a Review Activity

Suppose you select a group for a review activity to approve a request. The current behaviour seems to indicate that the group object will get a vote towards the approval – not the members of the group which makes it hard to track the percentage approved. We don’t want the user to have to worry…

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