Basic Network Capture Methods

Hi everyone. This is Michael Rendino, a Premier Field Engineer from Charlotte, NC and former member of the CTS networking support team. With my networking background, I have spent years reviewing network captures. One thing I always run into with my customers is that they often don’t know the best or easiest solution to get… Read more

The Riverbed Field Guide for the AD Admin

Unexpected TCP resets, intermittent “Network Path Not Found”, and SMB dialects being downgraded. These errors point to something very odd and potentially very bad, happening on the network. If you are like many AD administrators, at the first sign of network impropriety, you likely engage the network team and request the network issues be addressed…. Read more

Windows Failover Cluster Troubleshooter Data Grab

This blog post brought to you by eighteen year veteran Microsoft Premier Field Engineer David Morgan. Goal of this Post Over the years my customers have asked about what they should do first when they get a trouble ticket for a misbehaving Windows failover cluster. There are some fairly simple steps one can take first… Read more

Down and Dirty WinPE USB for Surface

Hi everybody! My name is Stephen Mathews and you may know me from my 3-part PowerShell Basics video series on Taste of Premier. Today I’m here to show how to create a bootable Windows PreInstallation Environment USB drive to use on our Microsoft Surface devices. I was onsite with one of my customers, as a… Read more

How to Troubleshoot Office 365 Service Slowness?

Hi Folks, Lakshman Hariharan here with a post to share with you one reason why Office 365 services might be perceived as “slow.”  In my role as a Premier Field Engineer, I perform many “Office 365 Network Performance Assessments” for our Premier customers. If you haven’t heard of the assessment and are planning to use… Read more

Finding Pesky Stale DNS SRV Records

  Good day to you all – Dougga here with a simple post today using tools you know.   Stale DNS SRV records are common due to no scavenging on DNS zones and each zone has to be setup correctly to have this happen. So, I have often found the "contoso.com" setup correctly, but the… Read more

Leveraging Windows Native Functionality to Capture Network Traces Remotely

  Happy Monday everybody! Victor Zapata here again to share some network tracing and PowerShell love. Like many of you, I’m frequently called on to troubleshoot issues that involve network connectivity of some sort. These issues can range from poor network performance to complete network failure… and almost always require collecting network traces on two… Read more

ADFS Deep-Dive: Troubleshooting

Just in case if you haven’t seen this series, I’ve been writing an ADFS Deep-Dive series for the past 10 months. Here are links to the previous articles: ADFS Deep-Dive- Primer ADFS Deep-Dive- Comparing WS-Fed, SAML, and OAuth ADFS Deep Dive- Planning and Design Considerations ADFS Deep Dive- Certificate Planning ADFS Deep-Dive- Onboarding Applications Before… Read more

Becoming an WPA Xpert Part 12: Timing User Login Credentials (Sometimes it IS the user)

Hi everyone here is Randy Reyes with a much needed updated to our slow boot slow login (sbsl) series. It’s been a while since our last entry and I ran into an interesting customer question. Customer: Can we see how long takes an employee to type their user name and password? Randy: Thanks to WPT… Read more

How to Force a Diagnostic Memory Dump When a Computer Hangs

Matthew Reynolds here. My job is to make Windows sing (figuratively) in large enterprises. If you have a machine which freezes you may need to generate a memory dump in order to find the cause. If you can generate the memory dump before calling Microsoft support you might speed up your diagnosis. Use this technique… Read more