Suggested hotfixes for WMI related issues on Windows platforms *Updated August 9th, 2013*

Hi all,Some of the most difficult issues we face here on the Performance Team are WMI related issues. WMI is very pervasive, and when it breaks, you can experience a myriad of symptoms that are often very difficult to troubleshoot and fix. Here are a few examples of the symptoms that can occur, and that… Read more

MS09-065 – Tracking a New Issue on Windows XP

Good morning folks!  Sorry that today’s post is a little later than usual.  We’ve been tracking an issue related to Microsoft Security Bulletin MS09-065 (KB Article 969947) on Windows XP.  You may notice odd behavior including system hangs, bugchecks or even blank desktops during RDP sessions following the installation of this patch.  Customers have reported… Read more

Remote Desktop Services: Announcements

Good morning all – today’s post is a very brief one regarding new announcements concerning Remote Desktop Services.  The original announcements were made on the Remote Desktop ServicesTeam blog. RDS CAL Single Pack now available in Retail channel – Remote Desktop Client Access Licenses (CAL’s) were previously only sold in packs of 5 and 20. … Read more

Breaking News: Argentina DST Change

Hey folks – in the midst of our Windows 7 / Windows Server 2008 R2 Launch Series, we have some information regarding Argentina and the DST change.  Argentina has determined that they will not be observing the DST change on October 18th.  The time change (moving the clocks forward one hour) was originally scheduled to… Read more

Managing the System Managed Page File

Hello again AskPerf!  Today’s post comes to us courtesy of Mike Morales, one of our Escalation Engineers here in Irving, TX.  For those of you who have been with AskPerf for a while, Mike wrote a post for us a few months ago on UMDH.EXE.  We’ve discussed the page file in a number of different… Read more

The Case of the Unsigned Printer Drivers and .NET 3.5 Service Pack 1

Hello AskPerf – my name is Craig Marcho, and I am a Support Engineer on the Performance team in Texas.  Have you recently updated to .Net Framework 3.5 Service Pack 1?  Are you now seeing prompts when trying to install inbox printer drivers warning that the printers have not passed Windows Logo testing?  I recently… Read more

“Unknown Publisher”? Where did this dialog box come from?

Hello AskPerf readers!  My name is Don Geddes, and I am a Support Escalation Engineer on the Performance team.  Over the last couple of months, we’ve been getting quite a few calls on a new popup dialog box that occurs when connecting to a web site that hosts Terminal Services connections or Terminal Server RemoteApps. … Read more

Terminal Services and ClearType

Over the last couple of weeks, we have had some customers asking about support for ClearType in a Terminal Services session.  Now, if you’re not sure what exactly ClearType is, the ClearType information page on the Microsoft site has information on the basics of ClearType.  In a nutshell though, ClearType is a software technology that… Read more

Two Minute Drill: RELOG.EXE

Following on from our last Two Minute Drill, today’s topic is the RELOG.EXE utility.  RELOG.EXE creates new performance logs from data in existing performance logs by changing the sampling rate and / or converting the file format.  RELOG.EXE is not a new tool – it is however one of those tools that most administrators are… Read more

Two Minute Drill: LOGMAN.EXE

Today we are continuing on with our Two Minute Drill series.  Our topic in this post is one that we discuss quite frequently with customers – namely the automation of creating Performance Monitor and Trace Logs.  Most administrators are comfortable creating Local and Remote Performance Monitor logs using the Performance Monitor MMC and the GUI… Read more