What to do if your Windows 8 Modern App fails to start

Good morning AskPerf!  David Alessi here from the Windows 8 client team.  One of the biggest support issues we’ve seen is with Windows 8 Store (formerly Metro/Modern) Apps failing to start.  This post is going to cover some of the most common issues that users run into, and how to troubleshoot them. When troubleshooting Windows… Read more

The case of the vanishing print jobs

A while back, I worked on an interesting issue involving RDS EasyPrint. The issue was that the printers from the client were getting redirected in the RDS session using easy print driver. However no print job could be printed to these redirected printers. Interestingly, no events were reported in the event logs, the print job… Read more

MS09-065 – Tracking a New Issue on Windows XP

Good morning folks!  Sorry that today’s post is a little later than usual.  We’ve been tracking an issue related to Microsoft Security Bulletin MS09-065 (KB Article 969947) on Windows XP.  You may notice odd behavior including system hangs, bugchecks or even blank desktops during RDP sessions following the installation of this patch.  Customers have reported… Read more

Windows 7 / Windows Server 2008 R2: Problem Steps Recorder

Hi all, and welcome to Day 21 in our Windows 7 / Windows Server 2008 R2 Launch Series.  Tomorrow is the big day!  To wrap up our Launch Series, I want to talk today about a really cool tool included in Windows 7 and Windows Server 2008 R2 called Problem Steps Recorder.  I am sure… Read more

MSI: Troubleshooting Package Installation

TROUBLESHOOTING PACKAGE INSTALLATION Description:  Microsoft Windows Installer Service is an installation and configuration service included in Windows.  It allows you to add, modify, and remove applications provided as Windows Installer (*.msi) packages.  Note, this service is set to Manual by default, and only starts when needed (On-Demand).   Scoping the Issue:  There are a number… Read more

Splitting up WMI Providers for Troubleshooting

Good Morning AskPerf!  My name is Jim Martin, and I am a Support Escalation Engineer on the Performance team.  In today’s post, we are going to take a look at splitting up WMI providers.  I had been working with some customers who were experiencing issues with slow SQL WMI queries.  Since WMI providers by default… Read more

Two Minute Drill: Application Verifier

Happy Friday AskPerf.  My name is Syed Yusuf, and I am a Support Engineer on the Performance team.  Application crash issues can be somewhat tricky to resolve – especially if we’re dealing with a third party application.  Today we’re going to take a look a the Application Verifier tool and how it can be leveraged… Read more

Two Minute Drill: TYPEPERF

Hello again AskPerf! Blake Morrison here to discuss a little known OS tool called TYPEPERF.  TYPEPERF is a built-in tool that writes performance data to the command window or to a log file.  If you are a command line junkie, love to script, and need to get Performance data from your Workstation or Server, then… Read more

Printing and Active Directory

Good Morning AskPerf.  My name is Philip Demaree and I am an Escalation Engineer based in Washington.  Today we’re going to take a look at some Printing and Active Directory concepts and troubleshooting.  To start with, what we’re going to do is look at the output from LDIFDE for one of our printer objects.  The… Read more

Two Minute Drill: The New MPS Reports

*UPDATE* as of October 8th, 2013, the below MPS Reports link is no longer available.  Please see the following blog post from our good buddy Yong Rhee, that details more on this change: Tool: MPSreports replacement as of Oct. 8th, 2013   Happy Friday AskPerf!  Today’s post is a quick overview of the new MPS… Read more