Windows 8.1 / Windows Server 2012 R2 – Updated Shell UI changes

Hello folks, today I would like to take some time and highlight some of the new UI changes in the shell for Windows 8.1. Windows 8.1 introduces several changes that allow the user to personalize and enhance the overall user experience. Start Screen The Start Screen now provides more customization options. There are more sizes… Read more

TS: Blank Desktop in RDP Session

BLANK DESKTOP IN RDP SESSION Description: A Terminal Server session can also be defined as remote access to a desktop. When creating a session to a Terminal Server/Remote Desktop Server there are a several stages of the connection process that must be successful before the user can interact with the session: Initial connect on port 3389… Read more

Viewing Folder Sizes in Explorer

Good morning AskPerf.  Today’s post is a very short one, but it does address one of our most common Shell / Windows UI questions.  That question is, “Why can’t I see the size of folders in Windows Explorer?”  The simple answer is that the behavior is by design.  You can view the size of folders… Read more

SHL: Windows Explorer – Folder Options

WINDOWS EXPLORER FOLDER OPTIONS Description:  Many of the concerns around Folder Options in Explorer center around administrators needing to control how Explorer presents folders to users. Sometimes these options may not be available at all or there may be problems with Explorer holding CPU and or hanging depending on Folder View settings.   Scoping the… Read more

SHL: Windows Explorer – Hang / Crash

WINDOWS EXPLORER – HANG / CRASH Description:Windows explorer can often fail in one of two ways: A hang, or a crash. The reasons for these behaviors may be different but the data needed to troubleshoot them are often the same.   Scoping the Issue:  The first thing to be determined is whether explorer is hanging… Read more

SHL: Start Menu / Taskbar issues

START MENU / TASKBAR ISSUES Description:  The Start menu and taskbar in Windows are customizable. Legacy operating systems and Windows Vista\Windows Server 2008 using the Windows Classic theme consist of the word START and the Windows Logo. Vista and its new theme have completely removed the word Start and replaced with a simple Windows Orb…. Read more

SHL: Fonts

FONTS Description:  A font is a collection of numbers, symbols, and characters. A font describes a certain typeface, along with other qualities, such as size, spacing, and pitch. TrueType fonts and OpenType fonts come with Windows. They work with a variety of computers, printers, and programs.   Scoping the Issue:  Are your fonts not displayed… Read more

SHL: Search / Windows Desktop Search

SEARCH / WINDOWS DESKTOP SEARCH Description:  Search has become an integral part of everyday computing. There are several versions of Search available for windows. Windows Search is available for download on Windows XP and built in to Windows Vista and Windows Server 2008. Most of our support calls regarding search are regarding questions/behaviors around policy… Read more

SHL: Daylight Saving Time

DAYLIGHT SAVING TIME Description:  Daylight Saving Time implementation varies from country to country.  Some countries may not observe daylight saving time, whereas other countries may change the start dates and end dates for daylight saving time every year. This can cause administrative confusion with DST updates and possible time issues on machines. Microsoft strongly recommends… Read more

SHL: Display / Personalization Applet

DISPLAY / PERSONALIZATION APPLET Description:  The Personalization Applet (Right-Click the desktop and select Personalize) has been redesigned in Vista and higher to use a series of well-organized, task-oriented pages instead of bare categories. The Personalization page allows you to customize the “look and feel” of your computer. This includes changing the computer’s colors, sounds, desktop… Read more