PRN: Internet Printing


PRN: Internet Printing


 


Description: Internet Printing was designed to allow non-domain joined clients to print across the Internet and should not be used for local network printing without a specific reason. Standard UNC (RPC printing) is much more efficient and flexible. If using IPP (Internet Printing Protocol), and Windows is able to connect with RPC it will look like an IPP connection however Windows will use RPC instead.

Scoping the Issue: As a test, install the Generic Text Only print driver on the print server and share it.

· If Start, Run, HTTP://printserver/Printers displays “page cannot be found” then IIS may not be installed or the Internet printing web service extension is not installed (see KB 323428).

· If you are having an authentication problem please note that IPP is not designed to work with Windows Integrated Authentication, because it is not designed to store users credentials when using Windows Integrated Authentication.

· Does clicking “Connect” under “Printer Actions” on the web page install the printer? If not, what happens if you attempt the same with the Generic Text Only printer?

Data Gathering:

Microsoft Product Support Reports

http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en


If the issue is related to a connection failure it may be helpful to get a network trace. Microsoft Network Monitor 3.3 can be downloaded from.

http://www.microsoft.com/downloads/details.aspx?FamilyID=983b941d-06cb-4658-b7f6-3088333d062f&displaylang=en

Additional Resources:

323428 HOW TO: Configure Internet Printing in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;323428

961986 You cannot install a printer using Internet printing protocol with SSL
http://support.microsoft.com/default.aspx?scid=kb;EN-US;961986

826978 “Printer installation failed” error message when you try to install a printer from your Web browser
http://support.microsoft.com/default.aspx?scid=kb;EN-US;826978

819763 Printing Preference Options Are Not Available When You Use Internet Printing Protocol
http://support.microsoft.com/default.aspx?scid=kb;EN-US;819763