CLU-Server Clusters and Failover Clustering

Description   Troubleshooting methodologies for cluster issues, whether in Windows 2003 or Windows 2008, are fairly similar. Most of the typical support issues in the cluster category fall under the following categories: ·         Cluster Service fails to start. ·         Cluster resources in a failed state or fail to come online. ·         Determine root cause of… Read more

VIR-Hyper-V & Virtualization Technologies

Description   Microsoft’s Hyper-V technology has been available for a relatively short period of time.  We have been tracking the top issues with Hyper-V and publicly blogging about them.  The first step should be to review the top Hyper-V issues blog located in the Ask Core blog site.  Here is a sample of that blog… Read more

NBR-Bugchecks and Bootup/Reboot Problems

Description   “No Boot” and “Reboot” issues are generally divided into two categories. No Boot is when Windows will not start or your system never boots to the logon prompt. Reboot issues are generally considered bugchecks, “blue screens,” or “STOP codes”    Scoping the Issue   The first thing you will want to do is… Read more

DEP-Business Desktop Deployment (BDD)

Description   This update to Business Desktop Deployment (BDD) 2007 adds support to deploy Windows Vista SP1 for both Lite Touch Installation and Zero Touch Installation using Systems Management Server 2003. This release requires Windows AIK 1.1.    Scoping the Issue   Questions to help narrow down the issue: ·         What operating system are you… Read more

DEP-Microsoft Deployment Toolkit

Description   Microsoft Deployment Toolkit (MDT) 2008 Update 1 is the recommended process and toolset to automate desktop and server deployment.   Scoping the Issue   Questions to help narrow down the issue: ·         What operating system are you deploying? ·         Are you doing a lite touch deployment or zero touch deployment? ·         For lite… Read more

DEP-Automated Deployment Services (ADS)

Description   Automated Deployment Services (ADS) is add-on to Windows Server 2003 Enterprise Edition providing a solution for rapidly deploying Windows server operating systems onto bare-metal servers across large, scaled-out installations. With support for script-based mass server administration, ADS also enables administrators to administer hundreds of servers as if they were one   Scoping the… Read more

DEP-Windows Automated Installation Kit (AIK)

Description   The Windows Automated Installation Kit (Windows AIK) helps you to install, customize, and deploy the Microsoft Windows Vista™ family of operating systems.   Scoping the Issue   Use the following questions to narrow down where the issue is occurring ·         What version of the Windows AIK are you are using? o   Windows AIK… Read more

ACT-Windows Activation

Description   Activation, also known as Microsoft Product Activation or Windows Product Activation, is an anti-piracy technology designed to verify that Microsoft software products are legitimately licensed. Activation works by verifying that the product key—the 25-character code located on your Certificate of Authenticity (usually affixed to your computer) or proof of license label (usually affixed… Read more

DEP-Windows Deployment Services

Description   Windows® Deployment Services is the updated and redesigned version of Remote Installation Services (RIS). Windows Deployment Services assists with the rapid adoption and deployment of Microsoft® Windows operating systems. You can use it to set up new computers through a network-based installation without having to be physically present at each computer and without… Read more

Core Team Support Center

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