RAP as a Service (RaaS) from Microsoft Services Premier Support

In this post, I’m excited to discuss a new Premier Support offering called Risk Assessment Program (RAP) as a Service (or RaaS for short). For those that are not familiar with RAP, it is a Microsoft Services Premier Support offering that helps prevent serious issues from occurring by analyzing the health and risks present in… Read more

Live Customer Q&A with Virtualization Experts! (Microsoft Virtual Academy)

The IT Pro Evangelism team, Microsoft Learning and the Microsoft Virtual Academy are pleased to announce the next FREE & PUBLIC event Live Q&A: Introduction to Hyper-V on Wednesday April 3rd, from 8:30 am – 10:00am PST with virtualization experts Jeff Woolsey (Principal Program Manager) & Symon Perriman (Senior Technical Evangelist). Ask your customers to… Read more

Changes to Professional Level (Non-Premier) Support Model

On October 1, 2008 the Professional level “Enterprise Platforms Support” business at Microsoft will transition to a call-back model for all Professional support incidents in the United States and Canada.  Below is a description of how to contact Microsoft customer service, as well as other relevant information regarding this change: Why are we moving to… Read more