Running Hyper-V in a lab? Use Snapshots? Check this out!

The Hyper-V Snapshot feature(Checkpoint in SCVMM) is a very useful feature for Support Engineers. This allows us to revert the VM to a previous state irrespective of the local* changes you’ve made after the snapshot was taken. Working with customers on a daily basis necessitates having a system on which you can mirror the customer’s… Read more

Expected Snapshot Merge Behavior for a Highly Available VM

Hello my name is Sean Dwyer, and I’m a Support Escalation Engineer working in the Windows CORE team here at Microsoft. While working with snapshots that are attached to a highly available VM in a Cluster, you may notice after deleting a snapshot, it does not merge as expected. You’ll notice the merge process almost… Read more

Top Issues for Microsoft Support for Windows Server 2008 Hyper-V (Q3)

It is time to update everyone on the issues our support engineers have been seeing for Hyper-V for the past quarter.  The issues are categorized below with the top issue(s) in each category listed with possible resolutions and additional comments as needed.  I think you will notice that the issues for Q3 have not changed… Read more

Active Route Gets Removed on Windows 2008 Failover Cluster IP Address Offline

We have received calls adding static routes on Windows Server 2008 Failover Clustering nodes and wanted to pass along some important information regarding this.  The issue is that when you add a static persistent route to a network adapter that is on a Windows Server 2008 Failover Cluster and take a Clustered IP Address offline… Read more

CLU-Server Clusters and Failover Clustering

Description   Troubleshooting methodologies for cluster issues, whether in Windows 2003 or Windows 2008, are fairly similar. Most of the typical support issues in the cluster category fall under the following categories: ·         Cluster Service fails to start. ·         Cluster resources in a failed state or fail to come online. ·         Determine root cause of… Read more

VIR-Hyper-V & Virtualization Technologies

Description   Microsoft’s Hyper-V technology has been available for a relatively short period of time.  We have been tracking the top issues with Hyper-V and publicly blogging about them.  The first step should be to review the top Hyper-V issues blog located in the Ask Core blog site.  Here is a sample of that blog… Read more

NBR-Bugchecks and Bootup/Reboot Problems

Description   “No Boot” and “Reboot” issues are generally divided into two categories. No Boot is when Windows will not start or your system never boots to the logon prompt. Reboot issues are generally considered bugchecks, “blue screens,” or “STOP codes”    Scoping the Issue   The first thing you will want to do is… Read more

DEP-Business Desktop Deployment (BDD)

Description   This update to Business Desktop Deployment (BDD) 2007 adds support to deploy Windows Vista SP1 for both Lite Touch Installation and Zero Touch Installation using Systems Management Server 2003. This release requires Windows AIK 1.1.    Scoping the Issue   Questions to help narrow down the issue: ·         What operating system are you… Read more

DEP-Microsoft Deployment Toolkit

Description   Microsoft Deployment Toolkit (MDT) 2008 Update 1 is the recommended process and toolset to automate desktop and server deployment.   Scoping the Issue   Questions to help narrow down the issue: ·         What operating system are you deploying? ·         Are you doing a lite touch deployment or zero touch deployment? ·         For lite… Read more

DEP-Automated Deployment Services (ADS)

Description   Automated Deployment Services (ADS) is add-on to Windows Server 2003 Enterprise Edition providing a solution for rapidly deploying Windows server operating systems onto bare-metal servers across large, scaled-out installations. With support for script-based mass server administration, ADS also enables administrators to administer hundreds of servers as if they were one   Scoping the… Read more