This is a cross post from William Keener’s Support Diagnostics and Automated Solutions blog that we wanted to add to our site. It relates to Bing and instant answers about Microsoft Products/Technologies/Support issues and here on the AskCore site, we are all about getting this type of information out there. Any comments made should be made on the originating post so it can be properly seen, heard, or answered.
Using Bing for technical instant answers and automated solutions
Bing has been providing factual instant answers (and translation instant answers) for some time now, but recently they added “technical” instant answers for questions about Microsoft products and technologies or technical support issues. My previous team built the content management system that our internal content delivery teams are now using to add technical instant answers to Bing. Here’s an example technical instant answer for the “Cortana” search term:
Now that I’m working on support diagnostics and automated solutions again, I have been working with the Bing and content delivery teams to get some instant answers created with links to some of our automated solutions.
And I’m happy to announce that the first one is live! So you can now search for “Windows Update Troubleshooter” (or a variety of related terms and error messages) and the first result will be a technical instant answer with a link to download and run our automated troubleshooter to fix problems with Windows Update.
When you click the link in step 3, you will be prompted to open (or run) or save the troubleshooter.
Just click Open (or Run) to launch the troubleshooter.
The content delivery teams will be constantly adding more technical instant answers, and we hope to have more live with automated solutions soon!
Note that technical instant answers are also available in the Bing app on Windows Phone. To see the phone experience, tap Search and then type or say “cortana” on your Windows Phone. Then click the “See More” link at the bottom of the second result (after the ad – “Meet Cortana on Windows Phone 8.1”) and swipe left or right to view the content on each of the tabs.