At Microsoft, we’re working toward a future where everyone’s potential can be fulfilled. What about yours? We offer opportunities around the world to make an impact with the next generation of technology we’re building today. We invite you to explore, dream big and learn more about what we can offer you. Do you want to work daily with the kinds of technologies you read about in this blog? Here’s just a few of the types of jobs now available.
Microsoft is committed to enabling our customers to maximize the usefulness of our products, from assisting technical customers with product migration and builds to installing new servers and cutting-edge technologies. Our product support teams are structured by product category, so that every customer has access to highly focused assistance and expertise.
Those who work in the product support organization are passionate about technology and helping others. Typically working by phone and e-mail, they must be highly observant and skilled in detection in order to resolve issues. This requires empathy, outstanding logic skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
Product support offers many opportunities for specialization and advancement, and these professionals receive world-class training in order to stay on top of emerging technologies. Team members have the freedom to pursue the types of products that interest them most or pursue training in new products at any time to expand their skills and advance their careers.
Premier Field Engineer
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers
Provide information and responsive and reliable resolution of the most critical and highest impact problems for Microsoft’s strategic corporate customers using Microsoft software products.
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, on-site, or electronic service regarding technically complex escalated problems identified in Microsoft software products. Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional security technologies. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.