You may experience that DVD drive is not recognized in Windows 8

Symptom: After you install Windows 8, you may find the CD/DVD drive is not recognized.   Resolution: 1. Run Command Prompt as an  Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter 2. Type following and say enter reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001 3. Reboot the system 4….

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Enabling Hyper-V feature in Win8 CP causes failure to boot

Symptom: You installed Windows 8 CP. The Win 8 is running very well. Then you install Hyper-V role.  After the install is complete, it reboots and gets hung at the start of the Windows boot process where the beta fish shows up.  The splash screen typically has a circle of dots.   Resolution: Try the following workaround: -…

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Metro apps won't start under Windows 8 CP

Symptom: You upgraded from Windows 7 Pro to Windows 8 Consumer Preview, but found the Metro apps won’t start when clicked. Sometimes, the app appears to start, the screen fills up with a green background with the app logo centered, but nothing happens afterwards. You might find the following events when starting Metro Apps: EventId 10010…

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Error: “We are not sure what happened, but couldn't finish installing windows 8 Consumer Preview. We've set your PC back to the way it was right before you started.” when you try to install Windows 8 (CP)

Symptom: Customers installed Win8 and got the following error: “We are not sure what happened, but couldn’t finish installing windows 8 Consumer Preview. We’ve set your PC back to the way it was right before you started.”   Resolution: Running setup from the root of the media within an existing Windows installation assumes that you…

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Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)

Symptom: You try to install Windows 8 (CP), and encountered the following error: “We couldn’t create a new partition or locate an existing one.  For more information, see the Setup log files.”   Resolution: Try to following methods: 1)Check if you have an SD Card in the system. If you do, you remove it and…

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'Turn off the display' keeps resetting itself to 20 minutes in Windows 7

This is an interesting issue of Windows 7. Some customers reported that in the Power Options they have chosen ‘Never’ for ‘Turn off the display’. However it keeps resetting itself to 20 minutes. After further investigation, it was proved to be a compatibilty issue of HD Tunes Pro. That software is for hard drives testing and…

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Error Code 0x80070424 with Windows Firewall and "Base Filtering Engine Service" Not available in services database list.

Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a wide spread malicious application. Symptom: The error message “Windows Firewall can’t change some of your settings. Error code 0x80070424” will pop up when you try to change the Windows Firewall settings. In the meantime, when you restart the system, it…

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Script error when attempting to load album/track information in Windows Media Player 12

Sometimes you may encounter the script error when you attempte to load album/track information in WMP12. For example: An error has occurred in the script on this page Line: 240 Character: 25 Error: Object expected Code: 0 URL: http://fai.music.metaservices.microsoft.com/FAI/AlbumMatch.aspx?locale=409&geoid=f4&version=12.0.7601.17514&userlocale=409&requestid=830A4FFD-F3A3-4AD9-A1FA-390A48236E10 Do you want to continue running scripts on this page? Yes or No.   Causes: In…

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Error on upgrading Virtual PC Integration Components

Symptom: Sometimes you may be unable to upgrade Virtual PC Integration Components  with error “Setup Interrupted”. Resolution: In most of cases, the Kernel mode driver framework files wdf01000.sys and wdfldr.sys may be the cause of this issue from the following workaround: 1. Unistall Virtual PC Components 2. Remove the device that is unrecogonized from the device manager 3….

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Unable to upgrade Integration Components after installing Service Pack 1

After you install Windows 7 SP1, you may receive the message that the XP Mode needs to be Upgraded ( Upgrading Virtual PC Integration Components) when you open the XP Mode. Sometimes, the IC upgrade fails and displays “Setup Interrupted”. Resolution: You can examine the setupact.log and vmguestsetup.log. A common issue is the installation failure…

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