Print Management Console on remote machine shows no printers

We found another printing issue from the forum. See details below:

You have a Windows Server 2008 R2 as printer server. You use Windows 7 as a client to remote manage the printers. You opened Printer Management Snap-in and added the printer server. But you found the printers are not showing up, drivers, forms and ports are there but no printers.

You even went ahead and turned the firewall off completely, but no luck.


The possible cause is client system (the system running Printer Management Console) does not have a DNS A record (forward lookup).

To resolve it, add a DNS A record for the system that running Printer Management Console.


Edit: Kb2506505 was published, please refer to it for more details.

Comments (6)

  1. danma_ says:

    Thanks for providing more solutions.

  2. NateFCB says:

    I found another dimension to this type of issue. I ran into an issue similar to midnite_a, except that in our case, it was a matter of remotely managing the desired host by "hostname", instead of "IP Address". Once I connected to the remote workstation
    by hostname, all the areas (Drivers, Forms, Ports, Printers) became available. Hope it helps someone!

  3. midnite_a says:

    I found this blog while researching a similar problem, but in our case, we weren't seeing anything–no drivers, forms, ports, nor printers, when it had worked a few days before, from multiple Win7 machines to multiple WS08R2 print servers and a WS03R2 print server.  Turns out we had recently applied a group policy to domain computers under Computer ConfigurationAdministrative TemplatesPrinters called "Allow Print Spooler to accept client connections" and set it to disabled.  The intent was to disallow printer sharing on domain computers, but it also ends up blocking the Print Managment console from working for our tech staff.

  4. Cri says:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTPrinters]


    restart print spooler

  5. Georgi Ikonomov says:

    I had same issue but out of 10 servers some were showing up, and some were not. DNS records were there.

    I found this technet post and someone suggested to check if I can access a shared from said server.

    Sincnce no printers were shared, I I shared a printer and it fixed it for me – I needed print management but because these were Citrix servers, I did not need to actually share printer.

    Sharing a random printer opened the connection up and even if I unshared later, I could still manage the remote server.

    Must be a registry setting like midnite_a mentioned but I was on 08 R2 and could not find that registry.

  6. jennifer says:

    thanks for help.i think it is happen due to setting.

Skip to main content