Stop 0x0000007F error on Windows XP or Windows 2000 that have security update 925902 installed

Customer may experience a bluesreen after they install security update 925902.


    You receive the following Stop error message on a blue screen:

*** Stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)



This problem occurs when a printer driver makes a call that has invalid parameters to the Win32K.sys component. Microsoft has confirmed that this problem affects the following printer drivers:

      Ricoh LAN Fax Driver 

      Gestetner P7026n PCL 

      Ricoh Laser AP2600N PCL 

      HP LaserJet 9050 

      HP LaserJet 4200 

      HP 4050 PCL6 

This problem has also been reported in relation to printing from SQL Reporting Services to a Printer Command Language (PCL) printer.


For more details and resolution of this issue, please refer to the article below for the resolution:


935843  Stop 0x0000007F error when you try to print from computers that are running Windows XP or Windows 2000 and that have GDI security update 925902 installed.

Comments (2)

  1. Perry says:

    What is the resolution to this?

    email me:

  2. Sh-So says:

    i have win8 but when i've connected to internet, after sometime i receive this error in a blue screen

    how can i fix it??

    please email me:

Skip to main content