Microsoft Dynamics AX Crash Issues – Usage

Five things to know about this workshop

  • What is it?
    Technical training for Partners to educate partners on the usual steps they can take before raising a support incident (collecting dump files, using LCS dump analysis etc.) in Microsoft Dynamics AX
  • Who is this for?
    Microsoft partners with Advantage or Advantage Plus service plans
  • What do you get?
    Insights on how to handle AOS or Client crash or System hang scenarios.
  • How does it work?
    Click the link to get registered

This instructor-led online webinar explains the concept of AOS or AX client application crash for Dynamics AX, and what you can do to quickly and effectively remediate the situation.  The first part of the webinar focuses on the symptom of a crash issue, the difference between a kernel hotfix and an application hotfix. The second part prepares you with the necessary tools for logs collection in the event of a crash incident. To identify the cause and get a fix: you can either leverage the self-help analysis script hosted by our LCS web site, or choose to escalate to Microsoft support team for post-mortem analysis.  After attending the webinar, you are expected to understand the general workflow to troubleshoot a crash incident, and a quick self-help analysis tool to remediate the situation. 


  • Brief introduction in AX kernel (client / server parts)
  • Crash symptoms for AX users
  • Steps to confirm it’s a crash
  • What we need to investigate a crash
  • Ways to collect a dump, tools, scenarios
  • What to provide to AX support
  • Ways to do crash analysis on LCS
  • Expected solutions / outcome (kernel update, app hotfix, settings change)

Additional Information:
Targeted to System Administrators, Partner Support Engineers and Technical engineers. The attendees are required to understand the AX components from an infrastructure perspective.

Please click the below link to register the training. If you have questions, please send email to Contact us.

Date (UTC+10:00) Level Presenter Workshop
09/21/2016 13:30-16:30 Lv300 Timofey Kispoev Microsoft Dynamics AX Crash Issues

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