We now have a KB (961223) for the "No Disk" error in Word/PowerPoint

If you’re getting this error: “There is no disk in the drive. Please insert a disk into drive D:.” *In this case drive D is the CD-ROM drive and PowerPoint is the application you’re starting.   See this knowledge base article http://support.microsoft.com/kb/961223

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Finding useful crash data and Windows Error Reporting (WER)

Also check out http://blogs.msdn.com/wer/pages/faq.aspx#weronpc Application Log Whenever an application crashes (faulting application) you should get the message <application name> stopped working. Once that occurs the crash details get logged in the Application Log as an Error event. If the report is sent to Microsoft the Application Log will also have an Information event that contains a…

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Shared Office Components and Office Tools in Visio

  Here’s how to get a list of all the shared Office features that Visio 2007 uses, and be able to enable or disable the feature.   1. Open Programs and Features from the Control Panel. Control Panel\Programs\Programs and Features      2. Select Microsoft Office Visio <Standard/Professional> 2007 3. Click ‘Change’ at the top 4….

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Activating Visio

Many people may not realize that since Visio version 2002 the activation (and setup) is the same as any other Office suite or standalone application. In support we hear a lot of activation and licensing questions on Visio, and some don’t realize that Visio is part of the Office family, hence you get the same…

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"No Disk" message launching PowerPoint 2003 or 2007

  UPDATE – we’ve got a knowledge base article with more information on this issue, see http://support.microsoft.com/kb/961223 Symptom Start PowerPoint 2007 and get error message: ————————————— POWERPNT.EXE – No Disk There is no disk in the drive. Please insert a disk into drive D:. Cancel | Try Again | Continue ————————————— *In this case drive D…

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Welcome!

I’m a support engineer for Microsoft in the Office realm supporting PowerPoint, Publisher, and Visio. In the coming months I will be posting content on this site but in the interim it will be kind or bare. Goals of this blog: Common/Known issues Tips and tricks News, links and references Screenshots/demos Howto’s   Non-Goals of…

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