Fix: "Outlook experienced a serious problem" error when virtualized with Microsoft App-V

toolsignJust a quick tip on an issue you might run into when running Outlook 2007 locally and Outlook 2010 virtualized on the same machine.  When you have a scenario like this, upon the first launch of virtualized Outlook 2010 you might receive the following error message:

Outlook experienced a serious problem with the Microsoft outlook mobile service add-in.

To resolve this, open the package on the sequencer and add the following registry keys:

"Friendly Name"="Microsoft Outlook Mobile Service"

After adding these values and creating the key, also set the following key in the sequencer to OVERRIDE:


* The above key is for 64-bit Operating Systems. If your Operating System is 32-bit make the changes to this key:


Justin Luyt | Senior App-V Support Engineer

The App-V Team blog:
The WSUS Support Team blog:
The SCMDM Support Team blog:
The ConfigMgr Support Team blog:
The SCOM 2007 Support Team blog:
The SCVMM Team blog:
The MED-V Team blog:
The DPM Team blog:
The OOB Support Team blog:
The Opalis Team blog:

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