Support for applications virtualized with a 3rd party sequencer in a Microsoft Application Virtualization (App-V) environment

image Below is a clarification of our support statement regarding applications virtualized with a 3rd party sequencer used in conjunction with Microsoft Application Virtualization (App-V):

Microsoft Application Virtualization allows for the usage of applications sequenced by 3rd party sequencing products in App-V environments and Microsoft will provide support for App-V environments that contain these application packages related to all App-V client and server operational issues with the following exceptions:

•   Microsoft's App-V Support team will ask you to contact the 3rd party application vendor for support relating to issues with the actual sequencing process of an application with the 3rd party product.

•   Microsoft's App-V Support team will not support issues relating to how an application behaves inside the virtualized environment when sequenced using a 3rd party product. Microsoft App-V Support team refers to this issue as a virtualization or an "application not functioning as expected" issue. When these specific issues arise, we will require either cross-collaborative engagement with the sequencing vendor or that the virtualization issue be reproduced with the actual App-V sequencer.  This may require that the customer re-sequence the application using the Microsoft App-V sequencer. It is important to understand that this would be viewed as a troubleshooting step and not necessarily a solution, however further engagement with the 3rd-party sequencing vendor would be needed for collaborative purposes and to further troubleshoot the issue.

For more information on support for 3rd party applications virtualized with Microsoft App-V see the following Knowledge Base article:

 KB940729 - Description of the support policy for Microsoft programs that are running in a Microsoft SoftGrid Application Virtualization environment

Hope this helps!

Steve Thomas | Senior Support Escalation Engineer

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Comments (1)
  1. bretzeli says:

    So why does MS use Installshield Installer for their APP-V client setup and then on the other side not supporting third party sequencer from exact the same software vendor. When the process of sequenzing is so easy why does anybody need any third party product 😉 Regulary apps can easy be deployed with SCCM/SMS from MS. For the complex and non conform packages application virtualisation is a an advantage. By NOT supporting diffrent sequencers which are able to seq. complex packages correct you limit that range. Wininstall LE was once included on Windows Media in old times for Winndows Installer Packages so in the past that worked too.

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