App-V: Management Console fails with error 0000C802

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Here's a tip for any of you running into a problem launching the SoftGrid or App-V management console.  This one comes from Steve Bucci, a real life (where's that reference from?) SoftGrid/App-V engineer from North Carolina:

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Issue: The SoftGrid Management Console on the Virtual Application Server may be unable to connect to itself by name and produced error 0000C802 when launched. The console does launch successfully when referenced as "localhost" or by it's IP address.

Cause: The browser on the computer (IE) is configured to use a proxy server.

Resolution: Either remove the proxy server or configure an exception to bypass the proxy for this connection.

Additional Information: Accordng to KB930469 this error could be caused by one or more of the following:

  • The port specified is invalid
  • The World Wide Web Publishing Service is not running
  • The default web site is not running

If you check all of these and still experience the issue then it may be caused by the browser being configured to use a proxy server.  After eliminating the conditions from KB930489 as possibilities, check your Internet Explorer configuration settings by going to Tools -> Internet Options -> Connections -> LAN settings.  Here you can either disable the proxy server, or if you do not use dotted names (e.g. myserver versus myserver.local) try enabling 'Bypass proxy server for local addresses'.  If this is enabled, any server name that does not have a dot in it will be considered local, therefore the proxy will be bypassed.  If this fails or is not an option in your environment, you can add an exception for the server via the same page by selecting the Advanced button.

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Thanks Steve!

J.C. Hornbeck | Manageability Knowledge Engineer