Service Manager 101 – Focus on Incident Management

System Center 2012 – Service Manager 101: Focus on Incident Management System Center 2012 – Service Manager (SCSM) includes Incident Management, Service Request fulfillment, Problem Management, Change Management, Release Management and Activity Management out of the box.  Most Customers like to start with Incident Management.  During my engagements out at customers (I am a Premier…

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System Center 2012 Suite Integration blog Posts on the way :-)

Recently, I have been working a lot on integration scenarios with System Center 2012 Service Manager, Orchestrator and Operations Manager.  I figured it would be good to blog about some of these. I plan on posting more blogs as time permits, demonstrating some of these scenarios and how they can be achieved. 

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How to Raise an Incident on Behalf of a different person in the portal, using System Center 2012 Service Manager and Orchestrator

  SCENARIO I was working with a customer this week who had an interesting scenario – in the System Center 2012 Service Manager Self Service Portal (SSP), they wanted users to be able to raise incidents on behalf of other people.  Out of the box, you can pick an affected user in the full Service Manager console,…

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