System Center Service Manager (SCSM) and Orchestrator (SCORCH) integration and using the SCSM self-service portal (SSP) as a front-end to Orchestrator

Alrighty, that’s a real long, loaded name for a blogpost, but hopefully it does what it says on the tin   Please note this post focuses on the techniques / mechanisms required. For more detailed walkthroughs, please go to https://aka.ms/stayclassyonboard or https://aka.ms/stayclassyprovisionvm for 2 complete detailed examples SCENARIO AND DESIRED OUTCOME: A lot of the…

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The new HTML5 based Self-Service Portal (SSP) in System Center 2012 R2 Service Manager (UR8)

In the words of a popular American Men’s suit retailer commercial, “you’re going to like the way it looks, I guarantee it” One thing to get out there from the outset, is that it is still a self-service portal designed for ‘Affected Users’ to go in and submit / review / update their incidents /…

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System Center Service Manager Lync-Up

Many of you reading this probably already know about the monthly lync-up call, but if not, it is one of the best (if not the best) places to hear about what’s new, up and coming in Service Manager. The call is the 3rd Tuesday of every month, and the Calendar Invite can be downloaded here…

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System Center 2012 Service Manager and Orchestrator Integration Example Walkthrough Start-to-Finish – New Hire Provisioning Service Request – SECOND EDITION :-)

Introduction Check out this video which is a great intro to this blog: https://vimeo.com/144258397 Who said all sequels were rubbish?!   This is the sequel to my first blog on this with some changes: 1) In this sequel, we use the OOB Relationships rather than Custom Relationships.  I have learnt over time that using custom…

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Include Details from Parent Work Items in Notifications

UPDATE ON 6/9/2015 – How do I traverse one more relationship if say I want to add Assigned to user of a CR or Affected User of a Parent SR to a notification based on / triggered off child activity going into in progress – See bottom of post – Search for UPDATE ON 6/9/2015)…

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System Center 2012 Service Manager and Orchestrator Integration Example Walkthrough Start-to-Finish – New Hire Provisioning Service Request

  NOTE: SINCE POSTING THIS, I HAVE LEARN SOME NEW TRICKS, SO THERE IS NOW A SECOND EDITION OF THIS POST AVAILABLE WHICH REQUIRES MUCH LESS XML EDITING / HACKING ETC, AND ALSO HAS ADDITIONAL TIPS, TRICKS AND GUIDANCE YOU WON'T FIND HERE.  SO I'M KEEPING THIS ONE UP FOR REFERENCE BUT IF YOU'RE NEW…

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System Center Service Manager / Operations Manager Management Pack and Naming Convention Best Practices

Every engagement I do, I end up discussing management pack best practice.  In Operations Manager it is a simpler answer, but in Service Manager, it can become a philosophical discussion with different answers and possibilities, often each with valid justifications, so this blog post outlines some of the approaches, guidelines and pros and cons.  Think…

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Using Built-in System Center Service Manager Relationships in System Center Orchestrator

A common integration scenario is the need to allow an end user of the portal to select a user, and then have orchestrator do something with the user that was selected. For example, lets say you have an onboarding new hire request, and you want the end user filling out the request to select who…

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