Technical Case Study – How Microsoft IT used a WDRAP engagement to improve desktop performance

A key part of what we deliver in Premier Support are Risk Assessment Programs around a specific technology. To describe these engagement in one sentence, they are designed to help us assess the current state (people, process and technology) and give us a roadmap for remediation with a goal of improving the way the service…

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What is Premier Support? But don’t bore me OK?

The Microsoft UK subsidiary has a great 2min 17sec stick-figure video that does a great job of explaining what Microsoft Premier Support is all about is a fun non-boring (IMHO) fashion. Premier Support – Animated Slideshow http://www.microsoft.com/showcase/en/gb/details/2c708e45-71a7-46d3-81d6-88ab9c749d74     [Video]

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