Technical Case Study – How Microsoft IT used a WDRAP engagement to improve desktop performance

A key part of what we deliver in Premier Support are Risk Assessment Programs around a specific technology. To describe these engagement in one sentence, they are designed to help us assess the current state (people, process and technology) and give us a roadmap for remediation with a goal of improving the way the service…

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First it was ‘Gmail Man’, now it’s ‘Tad from VMlimited’..

I’m loving the fact that we are creating these amusing videos to take pot-shots at our competitors. In case you had seen it, first there was the ‘Gmail Man’ video (promoting Office 365 over Google Gmail): https://www.youtube.com/watch?v=yXqrTfOWx60 and this week, to coincide with VMware’s VMworld, we released this one: https://www.youtube.com/watch?v=hewedqvSWaI which let’s us follow the…

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What is Premier Support? But don’t bore me OK?

The Microsoft UK subsidiary has a great 2min 17sec stick-figure video that does a great job of explaining what Microsoft Premier Support is all about is a fun non-boring (IMHO) fashion. Premier Support – Animated Slideshow http://www.microsoft.com/showcase/en/gb/details/2c708e45-71a7-46d3-81d6-88ab9c749d74     [Video]

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VMware VTAX, Windows Server “8” Hyper-V, and Hyper-V Replica

Jeff Woolsey recently posted an article that is well worth reading, primarily about the VMware VTAX and showing some examples of licensing cost comparisons of common VSphere 5.0 configurations vs. Hyper-V, but also talking about some of the new features of Windows Server “8” Hyper-V, namely Hyper-V Replica. You’ll find the article on the Microsoft…

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Installing Windows Service Pack (and some updates) fails on DPM Servers

I’ve had two customers recently run into the issue of the installation of SP1 for Windows Server 2008 R2 failing on their Data Protection Manager (DPM) servers (in this case, DPM 2010 but same would apply to DPM 2007). The problem arises because during the installation, driver-servicing will enumerate the driver information in the registry. There…

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ZOMG! The super important <snarf> system is running on an evaluation version of SQL Server and it’s about to expire!!!

I run into this about once every 18 months.. my customers are all pretty smart and ‘don’t do dumb stuff’ like this but inevitably some company acquisition or rogue division that lived outside of the jurisdiction of central IT presents this scenario. Because we don’t have a consistent story across every single product I can…

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