Enterprise Voice Services for Small and Medium Businesses (Hosted Lync 2013)

For the last few weeks I’ve been having discussions with some of my Telco partners about their future plans for VoIP offerings and the integration with Lync. It’s been of great help that the multi-tenant pack for Lync 2013 has been released and been made available for partners to start their Voice deployments, as this has facilitated…

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From e-mail to Unified Communications, from an idea to a reality!! (3/3)

Finally, here is the last part of the series and I hope the most insightful one. To get started The following diagram depicts the server architecture to support up-to 50,000 subscribers for a UC offering, it considers redundancy & high availability for all the server components of the solution:   This architecture is based on…

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From e-mail to Unified Communications, from an idea to a reality!! (2/3)

The Solution By working with Microsoft to deliver robust Hosted Unified Communications (UC) solutions you can be assured that you’re dedicating your most precious resources to the right partner, the right market, and the right solution at the right time. Unified Messaging One inbox for all the communications With Microsoft Unified Communications technologies, email, voicemail,…

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From e-mail to Unified Communications, from an idea to a reality!! (1/3)

The following note -a series of 3- has the intent of providing my definition of MS Hosted UC as an offering and the foundation to build up a commercial model around it. Let’s start.   Overview In a service environment, people need to collaborate in order to provide an outstanding customer experience based on the fast, efficient…

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Have we seen the end of "Colocation" services? is Cloud the answer to IT Outsourcing?

I’ve been working with Hosting and Service providers for few years now, continuously hearing the same questions from our partners. And it’s clear that “Colo” is evolving along with Cloud services, and not necessary fading away. Cloud will not be the answer in all the cases, as the need to address different scenarios and IT…

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